Help Center & FAQs
How Can We Help You?
Welcome to the OfferVai Help Center! We're here to assist you with any questions or concerns you may have about our platform, orders, or services. Find answers to common questions or contact our support team directly.
Frequently Asked Questions
How do I create an account?
Click on the "Sign Up" button at the top right corner of our website. Enter your email address, create a password, and provide the required information. You'll receive a verification email to complete your registration.
How can I track my order?
Log in to your account and go to "My Orders" section. You'll find all your orders with tracking information. Alternatively, you can use the tracking number sent to your email and phone number to track your shipment.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, bKash, Nagad, Rocket, bank transfers, and cash on delivery (COD) for most locations. Payment options may vary depending on your location and order type.
How long does delivery take?
Delivery time varies by location. In Dhaka, delivery takes 1-2 business days. Other major cities: 2-3 days. Regional areas: 3-5 days. Remote areas: 5-7 days. Express delivery is available in major cities for next-day delivery.
Can I return or exchange an item?
Yes, you can return most items within 7 days of delivery, provided they are in their original condition and packaging. Contact our support team to initiate a return. Some items like personal care products or perishables may have different return policies.
How do I apply a discount code?
During checkout, you'll see a field to enter your discount code. Enter the code and click "Apply" to see the discount reflected in your order total. Make sure to check the terms and conditions of the discount code before applying.
How do I contact customer support?
You can contact our customer support team via email at support@offervai.com, call us at +880-XXX-XXXX, or use the live chat feature on our website. Our support team is available 9 AM - 8 PM daily.
How do I update my account information?
Log in to your account and go to "My Account" section. From there, you can update your personal information, shipping addresses, and payment preferences. Changes take effect immediately.
What is your refund policy?
Refunds are processed to the original payment method within 5-7 business days after we receive the returned item. For digital payments, the refund may take slightly longer to reflect in your account. Refunds are not processed for items that have been used or damaged.
How do I change my shipping address?
You can update your shipping address in the "My Account" section. For existing orders, contact our support team immediately if you need to change the shipping address. Changes may not be possible once the order has been shipped.
Contact Support
Can't find the answer you're looking for? Our support team is ready to assist you.
Email Support
Email: support@offervai.com
Response time: Within 24 hours
Phone Support
Phone: +880-XXX-XXXX
Hours: 9 AM - 8 PM (Daily)
Live Chat
For immediate assistance, use our live chat feature available on the bottom right corner of our website during business hours. Our chat representatives can help with order tracking, product information, and other inquiries.
Social Media Support
You can also reach out to us through our social media channels for updates, promotions, and support:
- Facebook: @offervai
- Instagram: @offervai
- Twitter: @offervai